Frequently Asked Questions (FAQ)

Orders & Shipping

Can I change my shipping address after ordering?
No, due to automated processing, address changes require order cancellation and reordering with the correct details.

Do you ship internationally?
Yes, to most locations. Check eligibility at checkout. Note: Duties/taxes apply and are the customer’s responsibility.

What if I reject an international delivery?
You will be charged return shipping, customs fees, and handling costs. Unclaimed packages are disposed of without refund.

How do I track my order?
Tracking emails are sent upon shipment. Multi-location orders may generate separate tracking numbers.

Returns & Refunds

Are sale items returnable?
No, all sale items are final. Verify sizing before purchasing.

What’s the return window?
7 days for full-priced items (must be unworn with tags). Sale items excluded.

How are refunds processed?
Approved refunds take 3-5 business days after return inspection. Original shipping fees are non-refundable.

Damaged/Lost Items

What if my package is lost/damaged?
Contact us immediately for a shipping claim investigation (takes ~8 business days). Stolen packages after delivery are not covered1.

Can I get a price adjustment?
No, we do not adjust prices post-purchase1.

For more details, visit our Support Center.